FAQ

COVID-19 Statement

By now we know you've heard from many businesses about how they are responding to COVID-19. We want to assure you that we are determined to continue connecting you to fresh, healthy, locally-grown food, while also modeling best practices to keep you, our food supply, and our staff safe. 

While CDC, FDA, and USDA are not aware of any reports at this time that suggest that COVID-19 can be transmitted by food or food packaging, we’re working every day to make sure that our sanitation, food handling, transportation, and staff health and hygiene practices exceed requirements and demonstrate our commitment to a culture of food safety and quality. Here’s a little more about what we’re doing:

• We wash our hands frequently - constantly - and use gloves when handling food. All packing surfaces in our warehouse are food grade and are cleaned and sanitized before and after each use. We’re adjusting our schedules and daily routines to ensure plenty of time for intentional cleaning and disinfecting. 
• Our reusable boxes are cleaned when they are returned, discarded if they show any signs of damage, and given at least a one-week resting period before repacking. Meat and dairy bags are cleaned and sanitized when returned, then given the same resting period. This resting period greatly exceeds the CDC guidelines for ensuring that viral transmission via surface contact isn’t possible. 
• We have increased cleaning and surface sanitizing throughout our office, warehouse, and trucks. Our drivers wash and sanitize their hands and vehicles frequently, and wear disposable gloves during delivery.
• We minimize in-person interactions in the workplace and practice social distancing. While we’re grateful for the outpouring of volunteer support during this difficult time, we’re also requiring all volunteers to complete sanitation training and follow strict guidelines to ensure everyone’s safety.
• We offer paid sick leave to all of our staff, and make sure that everyone feels empowered and obligated to speak up and stay home if they don’t feel well.

We’re also communicating closely with our family of local farmers and producers to make sure they have the information and resources they need to ensure safe growing, harvesting, and transportation practices. Finally, we’re monitoring new guidance from CDC, FDA, USDA, and Virginia Cooperative Extension and adjusting our practices as necessary. 

We’re all in this together, and we’re all dedicated to demonstrating that when our communities need help, our local food system is ready to answer the call. If you have any questions, concerns, or feedback on our COVID-19 response, please contact us.  

This is the benefit of choosing Shenandoah Produce!!  It is YOUR choice.  Do you want it weekly? bi-weekly? just one time?  This is totally up to you.  After you have logged into your account you can easily change all of this.

You will need to sign in to set up an account.  After you have entered all your info you can then select the box you want.  We also have lots of items in the store to add on to your box.

YES!!!  We deliver all year with the exception of weeks of Thanksgiving and Christmas.  The weeks BEFORE Thanksgiving and Christmas we offer a special Holiday Box packed with all of your holiday favorites

Please begin the registration process and our system will ask for your address.  Once your address is entered the system will alert you if you are outside of our delivery area.  We currently deliver throughout the Charlottesville Area - including Crozet, Forest Lakes and Lake Monticello -  throughout Lynchburg, and throughout Richmond - including Chesterfield & Mechanicsville.  We also have just started delivering to Waynesboro.  There is a $1.95 delivery charge to customers living in the Lynchburg, Midlothian, & Chesterfield areas.

 If you live outside our delivery area we have several pickup locations to choose from.  
Still not sure?  Give us a call at 571-293-8622 and we will be happy to help.

With a few exceptions, delivery is included in the base price of the box.  Lynchburg customers and customers living in the Midlothian and Chesterfield areas have an additional $1.95 delivery fee.

Absolutely!!  We can deliver to any businesses within our delivery area.  If you need your box delivered before a certain time (ie before your office closes), let us know in the delivery notes section of your account.

Please give our office a call as soon as possible.  Office # is (571)-293-8622.  We will send your order as soon as possible or we will refund you the amount for whatever items you did not receive.

We deliver these items frozen or cooled to the appropriate temperature.  Ideally, you'd be home to receive them however we realize that is not always possible.  It's the best if our delivery driver and transfer the items to your cooler (please include ice packs).  Please leave one out for our delivery driver to relocate your products.

When you order perishable items you are agreeing to the following:
"I understand that if I choose to order meat or dairy items I am assuming the risk if I am not at home to receive the delivery.  I understand that the items are delivered frozen or cooled and with some insulation however that these items are not meant to be left outside for long.  I assume all risk once the order is left at my door"

As of April 2020, we complete all deliveries on either Thursday or Friday.  We deliver between the hours of 8 am to 6 pm. When you place your order it will indicate which day to expect your delivery.

If you won't be home to receive your items, please leave a cooler (with ice packs!).  Items like lettuce and berries suffer in the heat.  We want you to enjoy delicious produce.

While some of our farms are certified organic, many of our farms are too small to afford the expensive organic certification process, making them non-certified organic.  We track each product we deliver and you will always know how and where your food was grown.  
Most of our farms have been in the family for generations and they are growing heirloom varieties the same way their grandfathers did.  We strongly believe in supporting local farmers as a way to increase your health and the health of our local economy.  By buying local, you're giving small farms the ability to grow, diversify and pursue organic certification.  

We don't like when companies try to pull stuff over us and so we will not do the same to you.  Here are some labels to look for:
NO SPRAY - The products that have this label means that the product was raised with zero spray.  
ORG - The products that have this label means that the product was raised CERTIFIED ORGANIC.
LOW-S - The products with this label means that minimum spray was used.

However we do sell a few products especially over the wintertime that are very hard to buy Low-S, No Spray, or Org.  These products would mainly be citrus.  A lot of our customers love citrus and so we are willing to buy from Florida or CA for that.  All these products will have the following label: CONV.

We are hoping to have an ORGANIC  box in the future however there is no timeline for that yet.

The vast majority of our produce comes from farms within a 150 mile radius of the areas we service.  We notate the origin of each item we deliver, which means that at any given time we can tell you exactly where that item came from.  Once you sign up for a box you will be receiving a newsletter every Tuesday afternoon and we will tell your the origin of each item you will be receiving that week.  
From time to time - usually in the winter - we source products from outside our 150 mile radius.  One example is the citrus items we source from Florida or California.  These farmers provide excellent quality items that we are unable to get in Virginia.  We have working relationships with local Virginia farmers who take apples and hay to Florida and return with citrus to sell.  This way we keep as much of the profit and benefit with local farmers and can ensure quality for you.  As always these items will be marked with the spray label and the origin.  You always have the option to exclude such items from your order if you choose.

We do our best to check each item before it goes into your box, but produce is produce.  It can look good when we pick it up and several hours later look completely different.  If you receive a bad item please email infor@shenandoahproducefarms.com or call 571-293-8622 to speak with a customer service specialist.  We will then issue a credit to your account for future purchases.

It's simple, just log into your account and set your preferences to never receive that item.  If we are offering that item, we will send you something else of our choosing.  If you want to make your own swap, just log in that week and remove the item and choose something else for your box.  You can swap up to 2 items each week.

Please return it to us the next time we deliver to you.  We reuse our boxes to cut down on waste and keep our prices low.

NOPE!!  We have NO membership fees and NO long term commitment.  If you are not satisfied after your first delivery, feel free to cancel service at any time.  To cancel your service you can delete any future orders from your account or you can email the office at info@shenandoahproducefarms.com to have one our customer service specialists help you close everything out properly.  
Please remember that you are subscribing to a service and will automatically receive an order if you do not skip, cancel or set up your preferences.

Easy!!  After you choose your box, head over to the web store to shop and add anything you would like.  You can choose if you want this item just one time, or every time (based on availability) you are receiving a box.  If the item you choose does not reflect these options that means it has limited availability.  For example:  buy eggs 'just this time', or buy it 'with every box' and it will be added to your box.  After yo have your order finished, make sure to click 'save'.  You will have until 11 am Wednesday to edit your order.  Orders are closed and billed 1 day before your delivery.

Just long into your account and remove your current box type, then simply select the new box type you would like to try and how often you would like to receive it.

We would love for you to share your love of Shenandoah Produce with a friend or family member.  Simply click the 'Buy a Gift Certificate' link at the top of our page:  fill out the form, add your payment method and we will take care of the rest.

We keep our process as competitive as possible.  While it is true that large grocery stores may provide similar items at a lower cost, we believe our produce outweighs the minimal price difference.  We are able to offer you superior freshness and quality with the convenience of home delivery.

Basic Veggie Box:
    7-8 veggies, 1-2 fruits scaled to feed 2-3 people.  This is also a great option for a single person to receive every other week (bi-weekly).

Small Family Veggie Box:
    7-8 veggies, 1-2 fruits scaled to feed 3-4 people.

Family Veggie Box:
    7-8 veggies, 1-2 fruits scaled to feed 4-5 people.  This box is perfect for a good sized family.

Basic Fruit Box:
    5-7 fruits scaled to feed 2-3 people.  This is also a great option for a single person to receive every other week (bi-weekly).

Small Family Fruit Box:
    5-7 fruits scaled to feed 3-4 people.

Family Fruit Box:
    5-7 fruits scaled to feed 4-5 people.  This box is perfect for a good sized family.

No problem!!  Simply log into your account and set your vacation hold schedule.  Your normal deliveries will automatically resume when you get back from your trip.
** Vacation requests must be set before Sunday at midnight for that week

We accept Visa, Mastercard, American Express and Discover.  We also accept electronic Checks!

If your credit card is declined, you will be notified via email with instructions and we will continue to retry your card.  If the issue with your payment continues, your service will be suspended until the issue is resolved.

Our website uses secure server software (SSL).  When you provide your information, it goes directly to a credit card processor.  We do NOT have direct access to any of your credit card information

Your card or e-check will be charged on Fridays after delivery.

Tired of waiting in long lines at the grocery stores?  Tired of driving in traffic to several different stores?
We offer lots of different items delivered right to your doorstep.  No need to leave your comfortable house to go buy your groceries.

GIVE US A TRY!!

We pride ourselves in providing the best products around!!  The owner himself of Shenandoah Produce buys and inspects all of the produce and fruit.  Most of our produce arrives 1 day before we pack and then ship.  When fruits and vegetables are harvested ripe, they retain more of their nutrients and flavor. Items picked in this time frame not only taste better but provide more health benefits!
Most grocery stores buy in produce that is not yet ripe so it is still good when you buy it days or weeks later.

We connect you to the small local farmers.  We partner with many different family farms and also with the local family produce auction.  As we mentioned in another post we always trace our produce and we can tell you at any time what family farmer raised the produce.  It is almost as good as raising the produce yourself with NO hassle in growing it.  While we do not have a farm ourselves, from time to time we offer items that Dean's girls raised in there garden.

Our goal and motto is:
   If we would not want it on our counter, neither should you and we won't send it to you!!